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Contact Us via email

Telephone number: 831- 620-7360

For donation requests you must meet all our requirements & fill out

our donation request form to be emailed to Kim@Refuge.com.

Download donation form.


Frequently asked questions (FAQ):

Q:   What do I need to bring to Refuge?

A: Bathing suits are required and sandals or flip-flops are recommended. We provide all guests with two towels, a locker, and lock. Robes are available for rental ($12), for purchase ($49) or bring your own robe (white only). Sandals and water are also available for purchase and use at Refuge. Water is allowed in our Refuge facility but other food and drink items are not, so we recommend eating ahead of time.

Plan on spending 2 -3 hours at Refuge.

Q:   How do I achieve the maximum effect of the Refuge Thermal Cycle?

A: We recommend the repetition of the following cycle: Heat up, Cool down, Relax. Heat up by spending 10-15 minutes in our cedar sauna, eucalyptus steam room or one of our many hot tubs. Cool down in one of our refreshing cold or cool plunge pools. Relax for
15-30 minutes and experience the release of endorphins ("Happy Hormones") A typical visit to Refuge is 2-3 hours, but feel free to stay as long as you would like!

Q: Are swimsuits required?

A: Yes. Swimsuits are required as all of the amenities at Refuge are co-ed. We provide fully furnished male and female locker rooms.

Q:  Why does Refuge enforce the quiet enjoyment of the facility?

A: Silence is an integral part of the Refuge experience and we ask all of our guests to respect this policy of quiet enjoyment. On site staff will politely and discreetly enforce this policy for the benefit of all. Cell phones and other electronic devices are not part of
the Refuge experience     

Q: Can I make a reservation at Refuge?

A:  The first step to the ultimate relaxation is not to stress about an appointment. You do not need one. We are open from 10 AM to 10 PM, 365 days a year, rain or shine. If you want to receive a massage while in Refuge, that will need to be booked prior by calling us at (831) 620-7360.

Q:   Can I book a massage online?

A: No, massages cannot be booked online at this time. You can book a massage, purchase gift certificates, robes and sandals by calling us at (831) 620-7360. Cancellations must be made 24 hours before the booked massage time.

Q:   What are the health benefits of the Refuge experience?

A: The benefits of the Refuge experience are proven and include the elimination of toxins from the body, improved circulation and stress reduction. If you have high blood pressure, a heart condition, are pregnant, or under the care of a physician for any condition, you will want to check with your physician first.

Call 831-620-7360 to book a massage or order gift certificates. Press 0 to speak directly to an associate.